Refund and Cancellation Policy

Cravora has a free plan, which stays free, and a paid plan, Premium, billed monthly or annually. There is no free trial. If Premium is not right for you, cancel within 14 days of your first payment and that payment is refunded in full, wherever you live. After that you can cancel at any time, and Premium stays on until the end of the period you have already paid for.

If an employer or another organisation gives you access to Cravora, you are not charged for that access, and this policy does not apply to it.

Premium is paid from the first day. We do not offer a free trial of it, and the free plan does not ask for a card.

Within 14 days of your first Premium payment, open Billing in your settings on the web, press Cancel and refund, and confirm. That one step cancels Premium at once, ends your Premium features, and refunds what you paid for Premium in full to the card you paid with. Refunds usually reach your card within 5 to 10 business days, depending on your bank. Your account and what you have recorded in it stay; the account returns to the free plan.

The 14 days are counted from when your first Premium payment reached us. The guarantee covers your first Premium purchase: the 14 days do not start again if you subscribe a second time.

If the button does not work for you within the 14 days, email privacy@cravora.com from the address on your account and we will refund you by hand.

You can cancel Premium at any time from Billing in your settings, with Cancel Subscription. Cancelling stops the next renewal: you keep Premium until the end of the month or year you have already paid for, and then your account returns to the free plan. Until that date you can change your mind with Resume subscription on the same screen.

After the first 14 days we do not refund the rest of a period you have already paid for, unless you delete your account, as described under Automatic renewal, or the law where you live requires it.

Premium renews automatically at the end of each billing period, every month on a monthly plan and every year on an annual plan, and the card you paid with is charged for the next period, until you cancel. The price and the billing period are shown at checkout before you first pay.

Stripe, our payment processor, emails a receipt for every payment, including each renewal, to the email address on your account. If a renewal payment fails, Stripe tries again; if it keeps failing, Premium ends and your account returns to the free plan.

Deleting your account also stops your subscription from renewing, and once the account is erased we refund the unused part of the period you paid for, counted from the day you asked us to delete it. The section of our Terms of Service on ending your account sets this out in full.

Sign in on the web and open Settings, then Billing. That screen has the three controls this policy describes:

• Cancel and refund: within 14 days of your first Premium payment, cancels Premium at once and refunds that payment in full.
• Cancel Subscription: at any time, stops the next renewal; Premium stays on until the end of the period you have paid for.
• Resume subscription: before that period ends, turns renewal back on.

Nothing in this policy takes away a right you have under the consumer law where you live, including any statutory right to withdraw from an online purchase. Where that law gives you more than this policy does, the law applies.

If something about a payment, a refund or a cancellation is not right, email privacy@cravora.com from the address on your account and tell us what happened. If you think you have been charged twice, or charged when you should not have been, say so and we will refund the charge that should not have been made.